Frequently Asked Questions

I just signed up! What should I do next?

Be sure to fill out your profile with a email address and password so you can manage your account. Within 24 hours you will receive an email welcoming you to the Seed Bank Box Family.  You will also receive an email when your box is shipped, along with a tracking number so you know where your box is.  

 

Where does Seed Bank Box ship?

Seed Bank Box subscriptions currently ship to United States. You may experience longer delivery times when shipping to Hawaii, Alaska, and Puerto Rico.

 

Is Seed Bank Box available outside the US?

Sorry, we are only shipping to the United States at this time.

 

I want to send Seed Bank Box as a gift. What’s the best way to do that?

Simply enter a different shipping address upon checkout. 

 

I moved, how do I change my shipping address and payment information? 

All account changes including shipping address and payment information can be made through the Manage My Account portal. 

 

What kind of seeds will be in my box?

Our Seed Curator and will be choosing amazing seeds to put in the boxes every month.  Everything from root vegetables, vining vegetables, fruit plants, leafy greens, edible flowers, rare heirloom varieties, even medicines, the possibilities are endless. All of our seeds are for edible gardens. Expect 8 to 10 varieties of seeds every month. 

 

I live in a cold climate, will Seed Bank Box work in my area?

Yes, simply hold on to your seeds till the weather warms up.  If you have a green house or would like to start your seeds inside, great!  

 

How will I know how to plant the seeds I receive?

In addition to the planting instructional cards shipped with every seed type.

 

When will I get my box?

Boxes will begin to be shipped out starting on the 1st of every month.  The cut off date is the 31st of any given month.  So if you subscribe on the 2nd say of March having just missed the cut off your first box will be shipped out on April 1st.  From that point on you will be billed once a month on the 2nd and receive a Seed Bank Box once a month.  You will never be billed for a box you don't receive. 

 

When will I be billed for my box?

When you subscribe to Seed Bank Box, you’ll pay for your first box when you place the order. Then you’ll be on a regular monthly billing cycle from the date you subscribed and receive a box every month. 

 

What forms of payment can I use?

We accept VISA, Mastercard, Discover or American Express credit cards, or debit cards as payment for rebillable subscription orders. Unfortunately, we’re not able to accept checks, money orders, gift cards, or PayPal, or link routing numbers to your account.

 

Can I cancel my subscription?

Yes, Monthly Subscriptions can be canceled at any time through the Manage My Account Portal.  Click Here.

 

Do I have to sign for my Seed Bank Box delivery?

Subscription boxes are shipped via USPS. This means you’ll receive your Seed Bank Box in your mailbox each month.

 

Will my Seed Bank Box fit in my mailbox?

All of our boxes are 6”x6”x2” and will fit in most mail boxes. 

 

I still have questions?

Great!  We would love to hear from you, please Click Here to contact us.